Privacy Policy

Who handles your information

NZink is a trading name of CARTRIDGE WORLD NZ LIMITED (company number 8768548, NZBN 9429051373795). This policy explains how we handle personal information when you shop at nzink.co.nz or contact us.

Information we collect and why

We collect the details needed to process your order and respond to your enquiry, such as your name, email address, phone number, billing and delivery addresses, ordered products, payment status and correspondence. If you create an account, we also retain your account and order details.

Website systems can record technical information such as your IP address, browser type and access or error logs to operate the site, investigate problems and protect it against misuse. You can choose not to provide information, but we may be unable to process an order or resolve an enquiry without necessary details.

Use and sharing

We use relevant information for payments, fulfilment, delivery, customer support, returns, record keeping and website security. Necessary information may be shared with our hosting and IT providers, delivery carriers, payment providers and professional advisers, or disclosed where required by law. We do not sell or rent customer information to marketers.

Service providers may process information outside New Zealand. We take reasonable steps to protect personal information and meet applicable New Zealand privacy requirements when using these services.

Payments

Use the payment instructions or provider presented at checkout. Do not send card details, online-banking passwords or other payment credentials through our contact form. Where a third-party payment option is offered, that provider also handles information under its own privacy policy.

Cookies and marketing

We use cookies and related session features to support the shopping cart, login and website preferences. You can manage cookies through your browser; blocking essential cookies may prevent checkout or account features from working.

If you opt in to promotional messages, you can withdraw that choice using the unsubscribe facility or by contacting us. Order and service messages may still be needed to complete an existing transaction.

Storage and your choices

We take reasonable safeguards against unauthorised access, loss and misuse, and retain information for business and legal record-keeping needs. No online system can guarantee absolute security.

You may request access to or correction of your personal information, or ask about account closure and deletion. We may need to verify your identity and retain records required by law. Contact us through the Contact Us form and mark your enquiry "Privacy". We will respond in accordance with the Privacy Act 2020. If an issue remains unresolved, you can contact the Office of the Privacy Commissioner.

Updates

We may update this policy to reflect changes in our website or practices. The current version will be published here. Last updated: 27 September 2026.