Delivery Information

Delivery within New Zealand

NZink is an online store with orders dispatched from Auckland. Available delivery methods and charges are shown at checkout after you enter your address. Select the correct rural or non-rural option for your address.

There is no general free-shipping entitlement or same-day dispatch guarantee. Any special offer applies only when it is shown for your order at checkout.

Preparing your order

Orders are prepared on business days, excluding New Zealand public holidays, once payment has cleared and stock and delivery details have been checked. Bank-transfer orders remain on hold until the full payment is received and matched.

NZink uses standard courier delivery. Delivery times depend on the destination and carrier; rural and remote addresses can take longer. Any delivery estimate is an estimate, not a guaranteed arrival date. We will contact you if we become aware of a material stock or dispatch delay.

Your delivery details

Provide your full name, street address, suburb, town or city, postcode and a contact number. Include your RD details if applicable. Contact us before ordering to a PO Box or an address that may not be served by the checkout delivery methods.

If you notice an address error, contact us promptly. Changes may not be possible after dispatch. Additional delivery costs caused solely by incorrect customer-supplied details will be explained before a redelivery is arranged.

Tracking and delivery problems

Use the tracking information supplied with your dispatch notification, where available. If your parcel is delayed, damaged or appears lost, contact us with your order number and the details. Keep the parcel packaging and courier label, and provide photographs where useful. We will investigate with the carrier and arrange an appropriate resolution.

Our responsibility for delivery and any applicable consumer rights are not removed by handing a parcel to a courier.

Collection and overseas orders

Walk-in collection and international delivery are not standard NZink services. Please contact us before ordering if you need an arrangement outside the checkout options. The registered office is not a collection point or returns depot.