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FAQ

Q. How much is the freight charges?
A. It’s FREE if your order is over $199.99, however under that its $6.95+gst for North Island (1-2 days} $9.95+gst to the South Island (1-3 Days) and $10.95+gst for RD.

Q. Can my order be delivered to another address?
A. Yes, just fill in the Delivery Address.

Q. Can we pay by bank transfer?
A. Yes, if you select Bank Payment, you will see our Banking details after you check out.

Q. Customer support
A. FREE Website LiveChat support.     Also email us or call us .

Q. Do you deliver to P O Boxes?
A. YES.

Q. Do you provide tax invoices?
A. Yes, a GST tax invoice is supplied with the products when shipped and when paid will be shown on this invoice. If you need a copy, simply contact us.

Q. Do you ship orders overseas?
A. No, sorry we only deliver within New Zealand.

Q. Do you take payment by cheque?
A. No.

Q. What are your hours of work?
A. Generally 9:00am-6:00pm, Monday to Friday.  But off Course you can order online 24/7

 Q. What is the difference between Genuine and Compatible?

A. Genuine Inks or Toners are branded/made by the Manufacturer of the Printer, Compatible Inks or Toners are made by a third party company, also known as after-market.