RETURNS POLICY for the compatible ink or toner cartridges:
Our return policies are applicable not just to defective products, but also to more general cases, such as buyer’s remorse.
Brief of return policy:
·
Return window:
7 days
·
Return method: Get an RMA number first, then post to our
warehouse (not the store address)
·
Return postage:
o
For product quality when receiving or wrong
product, we are responsible for the return shipping postage.
o
For a customer changing mind or ordering wrong
product, the customer is responsible for the return shipping postage.
· Restock fee: 20% or NZ$7.99 (which is more)
If the item is returned within 7 days, in as new condition, in original packaging and with proof of purchase, we will exchange your item or a refund.
If 7 days have gone by since
your purchase, we may not offer you a refund or exchange.
HOW TO RETURN OR EXCHANGE YOUR ITEM
Please contact us before you return the product. We will issue an RMA number to authorize the return.
Returns or exchanges should be couriered back to our
warehouse (not the store address)
If we make an error and send you the wrong item, we will
cover the cost of the return shipping.
Please note: we strongly recommends that you return items via COURIER TRACK AND TRACE rather than standard post as all returned items remain the responsibility of the purchaser until received by us.
FAULTY PRODUCTS
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
On inspection and/or product testing, if we deem the fault to be due to misuse or not following the care instructions, we may not issue a replacement or refund.
If you change you mind or order a wrong product, we might refuse/reject the request of the return and refund after the return window period.
Any return without our approval and RMA number will be discarded at the buyer’s expense.